Comparing the Luxury Attitudes of
Young Brazilian and Emirati Females
Luciana
de A. Gil (1)
Ian Michael (2)
Lester W. Johnson (3)
(1) Associate
Professor- Marketing
Universidad Diego Portales, Business
School
Av. Santa Clara 797 (5th floor) Huechuraba
Santiago-Chile
(2) Associate Professor of Marketing
Zayed University, Dubai, United Arab
Emirates
P.O. Box 19282 Dubai, U.A.E
(3) Dr. Lester W. Johnson
Full Professor of Marketing
Faculty of Business & Enterprise
Swinburne University of Technology
Hawthorn VIC 3122, Australia
Correspondence:
Dr. Luciana de A. Gil
Associate Professor- Marketing
Universidad Diego Portales
Business School
Av. Santa Clara 797 (5th floor) Huechuraba
Santiago-Chile
Tel +56-9-68490099
Email: luciana.dearaujogil@gmail.com
Abstract
Luxury brands are affecting women
all around the world and have become
a discernible trend. There is substantial
growth in research focusing on luxury,
which is a reflection of what is seen
in the actual market. However it is
rare to find a study where there is
a comparison between two countries
as different as Brazil and the United
Arab Emirates. Both countries are
becoming well-known for their consumption
of luxury. Brazil is still the leader
in Latin America, and the United Arab
Emirates is attracting an increasing
amount of international investment
related to luxury brands. The aim
of this paper is to investigate and
compare young Emirati females and
Brazilian young females in relation
to their attitudes toward luxury.
We used a questionnaire with measures
already tested in multiple countries.
We find that young Emirati women are
in general more disposed toward luxury
than Brazilian women.
Key words: Young Consumers,
Luxury, Branding, United Arab Emirates,
Brazil
Introduction
Luxury brands are affecting women
all around the world and have become
a discernible trend among women and
men. Moreover, luxury products like
bags, jewelry, shoes, cars, and clothes
are playing a huge role in a woman's
life (Dittmar, Beattie, & Friese,
1995). Market research has predicted
that the younger generation represents
the most important segment that will
influence the global luxury market
over the next decade (Unity Marketing
Inc., 2007). For some people the ownership
of luxury brands is important as a
means of facilitating friendships
with others and achieving popularity
(Ruffin, 2007; Wooten, 2006).
Consumption of luxury brands exists
not only in affluent countries but
also in less developed countries such
as Brazil (Moses, 2000; Troiano, 1997).
The country has the sixth largest
GDP in the world and a population
of around 200 million (L.E.K. Consulting,
2014). From 2000 to 2008 Brazil's
luxury market growth was 35% (Strehlau,
2008). Analysts from Goldman Sachs
even believe that Brazil will become
part of the largest world economies
before 2050 (Keston, 2007). Ever since
the Brazilian economy emerged as a
profitable market for international
companies looking to expand their
businesses, several luxury brands
have taken the opportunity to open
retail outlets and flagship stores
in big cities such as São Paulo
and Rio de Janeiro (Euromonitor, 2014).
Recent studies predicted that by 2030,
the richest Brazilians will increase
from 1% to 5% of the population, and
the middle and upper-middle classes
will increase from 36% to 56% of the
population. Both demographic changes
will drive consumption changes, in
particular an increased interest in
luxury and aspirational goods (L.E.K.
Consulting, 2014). Despite the economic
slowdown in 2013, luxury goods demand
in Brazil remains resilient, with
the area performing above expectations.
The good performance and potential
of the Brazilian market continues
to attract further investment in high-end
products (Euromonitor, 2014). Finally,
the rise of female consumers is changing
the demographic mix of Brazil's shoppers.
More women in the workforce means
households have more discretionary
income. Women have gained increased
financial independence and as a result
have developed unique purchasing tastes.
The health and beauty category, for
instance, is expected to grow by about
12% annually from 2012 to 2017 (L.E.K.
Consulting, 2014).
Consumers in the UAE have become more
fashion oriented and more aware of
luxury brands. The UAE has now been
classified as an emerging economy
and this and a host of other reasons
have consequently increased the attention
and awareness of the locals and non-
locals to the shopping world and shopping
experience (Faisal, Zuhdi, & Turkeya,
2014). The country has several regional
and international luxury brands, which
are keen to attract and sell their
products to the citizens of the UAE,
giving them a well-diversified portfolio,
specifically targeted towards high-end
customers. Although there has been
such a rapid development of the luxury
market, there is scant research on
the marketing of luxury goods and/or
the behaviour of luxury consumers
(Ayoub et al., 2010; Belk, 1995; Dubois,
Laurent, & Czellar, 2001; Gil,
Kwon, Good, & Johnson, 2012; Kapferer,
1998; Phau & Prendergast, 2000;
Prendergast & Wong, 2003; Vigneron
& Johnson, 2004; Wiedmann, Hennigs,
& Siebels, 2007) with particular
reference to the UAE. The UAE has
been listed among the best places
worldwide for organizations to conduct
business, and there are over 400 multinational
brands present in Dubai alone (Balakrishnan,
2008). The country has become famous
for being an exquisite destination
for anyone who aspires to live in
the luxury circuit. Statistics by
UAE's Ministry of Economy showed that
within the last decade, the country
has more than doubled its GDP (IMF,
2009) and the economy has continued
to see a positive trend in its economic
growth rate, even with the recent
global recession (Vel, Captain, Al-Abbas,
& Hashemi, 2011).
The purpose of this research paper
is to examine the various factors
that influence UAE and Brazilian young
female citizens in relation to their
attitudes towards luxury brands. This
research looks into the unique social
influences affecting their perceptions
of luxury products, as well as focuses
on consumer behavior and the underlying
motives that encourage UAE and Brazilian
young female citizens to purchase
luxury products.
Background about
luxury
Luxury brands are those whose price
and quality ratios are the highest
in the market (Wiedmann, Hennigs,
& Siebels, 2009), and those that
range in luxurious services like elite
hotels and first class airline tickets,
and luxurious products like jewelry,
cars, furniture, clothes, shoes, bags
and much more. "Luxury is the
domain of culture and taste"
(Kapferer & Bastien, 2009, p.
318).
Luxury is very interesting; it is
both simple and complicated at the
same time. To simplify the complications
of luxury, a timeline of its history
will be previewed. "Luxury was
the visible result of hereditary social
stratification (kings, priests and
the nobility, versus the gentry and
commoners)" (Kapferer & Bastien,
2009, p.313). The rich, then and now,
tend to communicate their social advantage
by buying and displaying their luxury
goods. This was classified as "old
luxury", which was also defined
by "snobbish, class oriented
exclusivity-goods and services that
only a small segment of the population
can afford or is willing to purchase"
(Granot & Brashear, 2008, p. 991).
However, in the eighteenth century,
globalization has turned the table
around; it created a materialistic
and fluid society in which hierarchy
and transcendent social stratification
are destroyed. In other words, a democratic
world or a classless society was created
in which each one can have an even
chance of succeeding through work.
This is also called "new luxury"
and "Populence-popular opulence",
which "includes products for
mass-market appeal to consumers across
various income and social classes"
(Granot & Brashear, 2008, p. 991).
On the other hand, social stratification
has not completely disappeared; human
nature urges us to know where in society
a person stands. Therefore, here comes
the role of luxury in creating a democratic
social hierarchy where a luxury brand
is placed in a position of superiority
with respect to its client (Kapferer
& Bastien, 2009).
Luxury in definition varies a lot,
and there is some confusion nowadays
on what really makes a luxury product,
brand, and company. As stated earlier,
"Luxury brands are those whose
price and quality ratios are the highest
in the market" (Wiedmann et al.,
2009, p. 2). It is further explained
by Kapferer and Bastien (2009) that
luxury is the expression of a taste,
of a creative identity, of the intrinsic
passion of a creator; luxury makes
a bold statement, 'this is what I
am', not 'that it depends'. The authors
further reiterate that a luxury brand
should tell a story of its own, whether
is it real and historic, or invented
from scratch. Moreover, "luxury
is a key factor in differentiating
a brand in a product category, as
well as a central driver of consumer
preference and usage" (Wiedmann
et al., 2009, p. 1).
According to Husic and Cicic (2009),
luxury goods are goods for which the
simple use or display of a particular
branded product gives prestige to
the owner, apart from any other functional
utility and (Phau & Prendergast,
2000, p. 123) luxury brands are those
that "evoke exclusivity, they
have a well-known brand identity,
enjoy high brand awareness and perceived
quality, and retain sales levels and
customer loyalty". Phau, Teah,
and Lee (2009) have identified luxury
brands as those where ratio of functionality
to price are low, while the ratio
of intangible and situational utility
to price is high. Based on these definitions,
luxury items are high priced products
with good quality that allow people
to acknowledge their status and wealth
to others. Other characteristics that
classify luxury items with higher
prices and exclusivity include the
packaging, store locations, advertising
methods and most importantly, the
elite brand name (Husic & Cicic,
2009).
"Luxury goods buyers are typically
looking for outstanding quality and
image in the brands they favor, and
are willing to pay the high price
which signals the good's exclusivity"
(Türk, Scholz, & Berresheim,
2012, p. 88). A dilemma exists as
some believe that if a luxury brand
gets over-diffused, it could lose
its image and 'luxury' characteristics
(Giacalone, 2006). One of the allures
of luxury brands is exclusivity.
Research question
We used the four dimensional tool
developed by Hofstede (1984) to compare
these two nations. According to this
author the differences among cultures
can be understood by accounting for:
individualism, power distance, uncertainty
avoidance and masculinity. Considering
the first of these four dimensions,
both Brazil and the United Arab Emirates
have a high level of acceptance of
Power Distance, however the score
is much higher for the Arab country.
Power distance reflects the fact that
both societies respect hierarchy and
find it acceptable that more important
people have benefits. Nonetheless,
in the South American nation its score
is marked by a respect for elders
and the powerful bosses of industry
and the fact that people there are
seen as equals. In the Emirates there
is an inherent difference between
the powerful and the rest, a natural
hierarchy not to be second-guessed.
Also, neither country is individualistic,
but Brazil, with a score of 38 for
individualism, is much less collective
than the United Arab Emirates, with
a score of 25. The countries' scores
in Masculinity are almost the same,
49 for Brazil and 50 for UAE, so both
countries have an equal consideration
for values such as competition, success,
caring for others and quality of life.
Finally, both countries show high
scores for uncertainty avoidance,
which means people from these nations
prefer strong institutions and rules
that cast away most of the ambiguity
of the present and the future (The
Hofstede Centre, 2014). Scores can
be viewed in Chart 1.
Chart 1: Scores for Brazil and
Emirates Cultural Values - The Hofstede
Centre
There has been substantial growth
in designer clothing in the UAE as
of the year 2013 due to the increase
in tourists who come to Dubai on luxury
shopping trips (Sophia, 2013). Emirati
students are influenced by the globalization
of the country and the many changes
that have occurred in the UAE economy
and culture. The UAE is attracting
numerous luxury companies to establish
their offices in the country. The
country is fast becoming one of the
major global hubs for luxury goods
and services. People in the UAE are
more aware of luxury brands and more
interested and keen on obtaining them.
The UAE's economy has emerged strongly
in the last three to four years, which
consequently increased the attention
and the awareness of Emirati locals
to the shopping world and shopping
experience (The Hofstede Centre, 2014).
Salama (2008) states that UAE consumers
rank as some of the world's biggest
consumers of luxury brands. Moreover,
Emirati local shoppers are the world's
second biggest buyers of brands such
as Gucci, which is at 31 percent,
Chanel at 21 percent, while Giorgio
Armani ranks the third at 19 percent.
According to The Nielsen Company (2008),
three in five UAE consumers said people
wear designer brands to project social
status. The survey also revealed untapped
potential for luxury fashion brands
in the UAE to expand their apparel
businesses into other products such
as mobile phones, laptops, flat-screen
televisions, MP3 players and kitchen
appliances. Besides, the survey found
that 57 percent of shoppers would
buy luxury branded mobile phones,
compared with a global average of
34 percent, and 46 percent would buy
fashion branded laptops, compared
with a global average of 29 percent.
Our research question is: Do Emirati
women have a more positive attitude
toward luxury than Brazilian women?
Methodology
In Brazil our study used a self-report,
paper and pencil survey instrument
to collect data from university students
in São Paulo state, Brazil,
with approval from the university
and students. The total sample consisted
of 165 students; the majority between
the ages of 18 and 24. For the purpose
of this study we deleted the males
from the sample given that our purpose
here is to compare female university
students in Brazil with female university
students in United Arab Emirates.
For that reason we used 76 Brazilian
female respondents from our sample.
To be able to examine the attitudes
of Emirati female students toward
luxury items, we used the same survey
instrument, but with an online approach
using Surveymonkey. The survey was
distributed to 175 female students
from various universities in the UAE,
their age ranging, from 18 to 25 years
old (or more).
Measures
For the purpose of this investigation
we use two different settings of attitude
toward luxury scale. Both of them
were tested in multiple countries
and we believe that by using two different
author's scales we improved our chances
of embracing differences in cultures
and improving our conclusions as a
result of this study
Attitude toward luxury concept:
Attitudes represent a consumer's overall
evaluations of an object such as a
product/brand or store; it is a response
involving general feelings of liking
or favorability (American Marketing
Association, 2007). We use a short
version of the attitude toward luxury
scale created by Dubois and Laurent
(1994) that fits the scope of our
research.
The Dubois and Laurent (1994) scale
is the most well known scale for attitudes
toward luxury and has been used in
several studies such as Tidwell and
Dubois (1996), Dubois, Czellar and
Laurent (2005), Dubois, Laurent and
Czellar (2001) and, Kim, Baik and
Kwon (2002). According to Czellar
(2007) who used this scale on her
study in 2005, no Cronbach's alpha
was reported because her particular
study did not use a conventional domain
sampling paradigm (Churchill, 1979),
but focused more on content validity
as advocated by Rossiter (2005). From
this perspective, she justified that
alpha coefficients are less informative
than from the perspective of domain
sampling. Sample of the items are
"In general, luxury products
are better quality products",
"Luxury products make life more
beautiful" anchored by "disagree-
agree".
Attitude toward luxury brands:
This scale is an adaptation
of the scale created by Mitchell and
Olson (1981) and it was used by Rios,
Martínez, Moreno, and Soriano
(2006). It is measured by the mean
of four seven-point evaluative scales
(good-bad, dislike very much-like
very much, pleasant-unpleasant, poor
quality-high quality). The original
reported Cronbach's alpha was 0.88.
Sample of the items are "What
degrees do you like or dislike luxury
brands?" anchored by "dislike
very much - like very much" and
"In my opinion luxury brands
are" anchored by "good -
bad."
Findings
A first analysis reveals that young
Emirati women are better disposed
toward luxury than Brazilian young
women; this comparison can be viewed
in Table 1. We divided 15 questions
into six categories to compare more
comprehensibly these groups. These
categories were made by the co-authors
based only on semantic similarities.
Interest in Luxury: Two
items evaluate this aspect: 'I'm not
interested in luxury' and 'I have
less desire towards luxury brand products
when mass quantities of people consume
the same products as me'. The Emirati
women show more interest in luxury
by this measure. Their responses are
statistically different from those
of Brazilian women on both items;
they express more interest in luxury
and more interest in it being exclusive.
To the first question Emirati achieved
the lowest average, 2.4 against Brazil's
3.8, that is to say they do not agree
to 'I'm not interested in luxury',
while Brazilian women express indifference.
Disposition toward Luxury: This
category considers three items: 'Luxury
is really useless', 'To what degree
do you like or dislike luxury brands?
(dislike - like) and 'In my opinion
luxury brands are
' (bad - good).
Again Emirati hold the stronger disposition
toward luxury, with better results
for all the items. While Brazilians
are indifferent to the expression
that luxury could be useless (3.8),
Emirati respondents showed disagreement
with the phrase (2.2). Furthermore,
Emirati women like luxury (5.6) and
think luxury brands to be good (5.0),
while Brazilians are indifferent to
both considerations (4.0 and 3.8 respectively).
Luxury Knowledge: Luxury knowledge
contains two items: 'I don't know
much about luxury brands or products'
and 'A fine replica (duplication)
of a luxury brand is just as good'.
The conclusion from this category
is straightforward. Emirati female
university students think they know
more about luxury than do Brazilian
female university students. For both
items the means are statistically
different, and while Emirati respondents
disagreed in both cases, Brazilian
disagreed only in the first item.
Emirati's average was (2.1) for the
first item and (2.5) in the second,
showing strong disagreement, while
Brazilians answered the first item
with a mean of (3.2), that shows a
lesser disagreement, and were indifferent
as to the second statement, with a
mean of (4.0).
Feelings toward Luxury:
This group is comprised of three items:
'Luxury makes me dream', 'Luxury products
make life more beautiful' and 'One
buys luxury goods primarily for one's
pleasure'. This class is not as clear
as the three before it; still it seems
as if Emirati women think more of
luxury than Brazilians do. Emirati's
think luxury products make life more
beautiful (5.1) and are bought for
personal pleasure (5.6), but do not
agree with the allegation that it
makes them dream (3.2). Meanwhile,
Brazilians think life is more beautiful
with luxury as well (4.8), but are
indifferent to the other two remarks.
Luxury as Positive Expression:
This groups contains three items:
'Those who buy luxury products are
refined people', 'The luxury products
we buy reveal a little bit of who
we are' and 'People who buy luxury
products try to differentiate themselves
from others'. Answers for these items,
regardless of the origin of the respondents,
show neither agreement nor disagreement
with the postulate. Only for the last
of them, intent of differentiation,
do Emirati women agree (5.1), while
Brazilians remain indifferent (3.8).
The answers also diverge mildly from
the midpoint in the case of the first
item and, while Brazilians moderately
disagree (3.6), Emirati respondents
are rather indifferent but tending
to the opposite opinion (4.3).
Luxury as Negative Expression: The
last two items make this last category:
'When I wear a luxury item, I feel
like I'm disguising myself with another
personality' and 'People who buy luxury
products seek to imitate the rich'.
This is a group of apparent contradiction.
Emirati respondents completely disagree
with the first item (2.7) while maintaining
a very mild agreement with the latter
(4.5). Brazilians however think nothing
of the feeling of disguising (3.8)
and at the same time consider luxury
a way to imitate the rich (3.5), though
conservatively. Nevertheless, means
are statistically different in both
cases, suggesting the mean is lower
for Emirati for the first item, and
higher for the second one.
This analysis shows unmistakably that
Emirati female university students
hold a better opinion and relationship
with luxury than those of Brazil origin,
as noted on Table 1. Nonetheless,
this data is comprised almost exclusively
by women between the ages of 18 and
25, and it is also interesting to
test if age has something to do with
their relationship with luxury. While
younger women could be more easily
pushed into craving for luxury products,
older ones could be resetting their
preferences to favor more expensive
and exclusive products as well. Therefore,
we divided our data into four groups,
Brazilian and Emirati women of 21
or fewer years of age, and Brazilian
and Emirati women of 22 or more years
of age. The comparison between these
age groups can be found on Tables
2, for Brazilian females, and 3, for
Emiratis.
Table 1. Means for each item -
Emirati versus Brazilian females
We believed we could make some deeper
analysis by separating females older
and younger than 21 years old. Below
there are our findings for Emirati
and Brazilian women.
Interest in Luxury - Emirati:
younger women, as expected, show higher
interest in luxury (2.1 against 3.0)
and also greater concern on exclusiveness
(4.9 against 4.5). Brazilian: incredibly,
younger women's mean for no interest
in luxury is higher than that of the
older Brazilians (4.0 against 3.6),
however, this difference is not statistically
significant. Neither is the difference
between younger and older women for
the exclusiveness item (4.1 and 3.9
respectively), so luxury interest
does not seem to change in Brazil
with age.
Disposition toward Luxury-
Emirati: again, younger women
like luxury brands the most (5.9 against
5.0) and express a greater disagreement
with it being useless (1.8 against
2.9).
Surprisingly, there is no statistically
significant difference in how they
see luxury brands, good or bad; both
age groups consider them to be good.
Summing up, younger female university
students from the Emirates show a
better disposition toward luxury brands
and products than the elder.
Brazilian: in this country
no mean is statistically different
when separated by age group.
Nevertheless, older women have a worse
image of luxury's usability and whether
or not they are good, but somehow
they dislike them less than the younger
women.
Luxury Knowledge-
Emirati: both means reflect
that young women are more knowledgeable
than the elder ones, yet only one
of them is statistically different
across age groups. Younger women say
they know more about luxury than elder
women do (1.8 versus 2.6).
Brazilian: for the third
time Brazilian respondents confirm
they do not change with age, both
answers cannot be said to be statistically
different. Furthermore, the means
change little, for knowledge they
are 3.1 for younger and 3.3 for elder
and for exclusiveness 4.0 and 3.8
respectively.
Feelings toward Luxury-
Emirati: this categorization
shows an important difference in the
beauty luxury contributes to life,
younger women obtaining a mean of
5.6 against the rather indifferent
4.3 obtained by older respondents.
The difference is not statistically
significant on both other items, even
though for the item of buying luxury
for one's own pleasure it is not a
small difference, the higher mean
obtained by the younger women again
(5.8 versus 5.3). All in all it appears
younger girls have the edge in this
category too.
Brazilian: there is
no statistically significant difference
in this tier either. Regardless, the
scores are higher for younger Brazilian
women in all three cases. Younger
women's mean of 5.1 compares positively
against the 4.6 of their older peers
in beauty added to their life; the
results are 4.5 against 3.9 in considering
luxury as being primarily for private
pleasure and finally 3.8 versus 3.6
in luxury being dream inducing.
Luxury as a Positive Expression-
Emirati: younger and older
women believe luxury is differentiating,
but there is no statistically valid
difference between them at 5% confidence.
Both age groups are in mild agreement
with the idea that the luxury consumed
reveals something about the buyer,
with means of 4.5 for the younger
and 4.3 for the older women; but no
statistical difference between them.
Finally, an expected result, younger
women think luxury is more for refined
people than older women do (4.5 and
4.0 respectively), still, none of
them believes this too strongly. Overall
this category does not show strong
change with age, maybe even no change
at all in general feelings.
Brazilian: Brazilians
show no statistically significant
difference once again. What is more
interesting is that the scores are
actually higher for the older group
for this category. Furthermore, at
the 10% level we could say that younger
respondents disagree with the statement
that luxury serves as a way of differentiating
oneself more than older Brazilians
do. Even though slightly, it looks
as if older women see luxury as a
way to express themselves a little
more.
Luxury as a Negative Expression-
Emirati: younger respondents
see luxury as a way to imitate the
rich (4.7), while older ones do not
agree, nor disagree, with that statement
(4.1). Neither feels like in disguise
when using luxury products, yet at
the 10% level younger women disagree
a little more with the statement (2.5
versus 3.1). Emirati female university
students do not see luxury as a negative
expression, but age seems to make
their responses a little more moderate.
Brazilian: no statistically
significant difference in this category,
even at the 10% level. Means for feeling
of disguising are almost the same;
3.8 the younger group and 3.7 the
older one, and what is more, both
showing indifference to the question.
Younger respondents do seem to show
a little more disagreement with the
idea that luxury serves as a way to
imitate the rich (3.3 against 3.8)
but again, there is no statistically
significant difference.
Table 2: Means for each item -
Emirati females, younger (<21)
versus older (>21)
Table 3: Means for each item -
Brazilian females, younger (<21)
versus older (>21)
Conclusions
and further research
Overall, it appears as if age
does not influence attitudes toward
luxury the same way for Emirati and
Brazilian young females. While Emirati
female university students present
a tendency toward more conservative
answers when growing older, Brazilians
do not change their view with age.
Although, when comparing both countries;
Emirati respondents are better predisposed
toward luxury products and brands
at any age. This may be because they
see more of them (luxury products)
than the Brazilians or maybe because
their culture welcomes luxury more.
Regardless, this does not explain
the difference in the evolution of
this disposition. Possibly Brazilians
have relatively low exposure to luxury
when compared with Emirati, which
could be the reason they change so
little with age, or maybe there is
something cultural that makes their
opinions mature earlier than those
of Emirati women; either way it has
important marketing implications.
The above hypothetical statements
can be used for future research projects.
The perceptions that luxury may serve
as a negative expression should not
be incentivized by luxury companies,
which should emphasize luxury as positive
expression of one's personality. Consequently,
negative perceptions should not be
encouraged, while those for positive
expression need to be spurred. It
is a bad signal that young women consider
those who consume luxury products
to be disguising themselves, or trying
to pass as something they are not.
Indifference is not good either if
one is trying to promote luxury, consumers
should see luxury as a positive way
of expression. These findings from
our research should therefore be very
helpful to luxury brand manufacturers.
The luxury market
used to be all about cars, watches,
and home furnishings. Nowadays, luxury
is about the experience. Consumers
will buy the product if the experience
exceeds their expectations. It used
to be all about materials; but the
new luxury is all about the experience.
There is even a new phenomenon called
"Luxflation", and according
to an article by Goff (2007) published
in the Washington Times, the concept
of "Luxflation" is what
the majority of consumers are looking
for when it comes to the purchase
of luxury products and services. When
it comes to products shoppers prefer
products that are unique and better
in quality, it is human nature to
seek the best. For example, Goff (2007)
mentioned that products used to be
very standard like a cup of coffee,
an ice cream or a chocolate but now
when one purchases these type of products
one can customize it by adding sugar,
flavors or cream, in fact some establishments
offers a great variety of different
ingredients to choose from and change
enabling the consumer to customize
it. That's what drives consumers to
purchase products, products that are
different. Our research did not look
into the phenomena of customization
and mass-customization in luxury purchase.
This angle would be a very interesting
topic for future studies.
Furthermore, Emirates is a 'World
bank designated high income country'
and Brazil 'World bank designated
Upper Middle Income' with pockets
of extreme poverty and in a continent
with extreme poverty. Disposable income
and 'national prejudice' (e.g. the
stigma of being seen to wear luxury
items among the poor and underprivileged
who cannot afford basic items), surely
plays a part (World Bank, 2015). There
is also a trend against those who
purchase 'luxury items' as being easily
deceived and victims of mass marketing.
It really depends on what social demographic
you speak with and the level of education
of the individual; both issues should
be more investigated in the future.
Future research could also include
other demographic groups e.g. including
the male gender and doing a cross
comparison for example between Emirati
male consumer and Brazilian male consumer,
and further comparing all four demographic
groups. Further in later research
other age groups can be investigated
for example between consumers of the
two nations. More measures should
be included in order to have a more
complete view of what is happening
in each country. Finally the study
could become global and encompass
more than 6-8 nations.
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